Your Rights and Privacy

Download important information on your rights, and information privacy.

Our Documents

CLIENT CHARTER

Our client charter sets out the service you can expect from us as a client of Ballarat CASA.

YOUR HEALTHCARE INFORMATION AND OUR PRIVACY POLICY

In accordance with the Victorian Health Records Act 2001 and the Privacy and Data Collection Act 2014, the Ballarat Centre Against Sexual Assault (CASA) region respects your right to privacy.

It is important that you understand the purpose for which we collect details about you.


Further Reading

Australian Charter of Healthcare Rights

The Charter describes the rights of patients, consumers and other people using Australian health services to receive high-quality and safe healthcare.

Visit the patient charter website health.vic.gov.au/patientcharter to learn more about how the charter works in Victoria. You can also contact the Health Services Commissioner by visiting the website health.vic.gov.au/hsc or by Freecall 1300 582 113.

 
Health Records Act

The Health Records Act 2001 (the Act) created a framework to protect the privacy of individuals' health information. It regulates the collection and handling of health information. 

Visit the Vic health website health.vic.gov.au/about/legislation/health-records-act to learn more about the act. You can also contact the Health Services Commissioner by visiting the website health.vic.gov.au/hsc or by Freecall 1300 582 113.

 
Privacy and Data Protection Act

The Privacy and Data Protection Act 2014 (PDPA) replaced the Information Privacy Act (IPA) and established the Office of the Commissioner for Privacy and Data Protection (CPDP) in September 2014. 

Visit the website cpdp.vic.gov.au/menu-privacy/privacy-laws-and-standards/privacy-and-data-protection-act-2014 to learn more about the act. You can also contact the Commissioner for Privacy and Data Protection by visiting the website cpdp.vic.gov.au.